Hotels and Gasthöfe
The general impression and condition as well as the cleanliness of the Hotel\Gasthöfe make up the requirements for admission into the Austrian hotel classification.
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5 stars
Reception opened 24 hours, multilingual staff, Doorman-service or valet parking, Concierge, page boy, Spacious reception hall with several seats and beverage service, Personalized greeting for each guest with fresh flowers or a present in the room, Minibar and food and beverage offer via room service during 24 hours, Personal care products in flacons, Internet-PC in the room, Safe in the room, Ironing service (return within 1 h), shoe polish service, Turndown service in the evening, Mystery guesting.
4 stars Superior
Given that the hardware is 4* throughout the establishment, i.e. it is superior, qualitatively high value, immaculate and up to date, there needs to be a distinct "extra" in provision of service and services offered, quality checked by a mystery guest check in line with the classification procedures.
4 stars
First-class facilites with generous room space, high-quality up-to-date equipment and good noise control. Extensive other services on offer (e.g.: Wellness, sport, high quality catering, seminar facilities) delivered to a standard high service level.
3 stars Superior
Given that the hardware is very good, refined and up to date throughout the establishment, Superior denotes a clear extra in provision of service and services offered, quality tested by a mystery guest check, in line with classification procedures.
3 stars
A cut above the normal facilities on offer with a cosy and warm character. Requirements, which are above and beyond the nightly stay and modest comfort such as (bath/shower, meals, beverages etc.), are elevated to another service level inclusive of but not only receipt, reception services, beverages, lunches, etc.
2 stars
Appropriate equipment in a comfortable atmosphere. The Hotels\Gasthöfe offer other comforts apart from the nightly stay such as beverages etc.
1 star
Simple equipment with facilities, which are necessary for the usual duration of a stopover in the Hotel\Gasthöfe. The facilities are clean and in good condition. The guests in these Hotels\Gasthöfe expect a favourable price.